Shipping and delivery
Manage the rates, methods, and documents used when fulfilling customer orders.
Shipping runs on one default profile
Create custom profiles to override rates for specific products, markets, or locations.
Delivery fees
Set rates, estimated delivery days, and COD settings per region and method.
| Method | Fee (MYR) | Est. delivery | Status | Notes | |
|---|---|---|---|---|---|
Standard Delivery | RM 8.00 | 3–5 days | — | ||
Premium Delivery | RM 15.00 | 1–2 days | J&T Express or DHL only | ||
CODCOD | +RM 5.00 COD fee | 3–5 days | Cash on delivery available |
| Method | Fee (MYR) | Est. delivery | Status | Notes | |
|---|---|---|---|---|---|
Standard Delivery | RM 15.00 | 5–8 days | — | ||
Premium Delivery | RM 25.00 | 2–4 days | DHL Express only | ||
CODCOD | No extra fee | 5–8 days | — |
Shipping profiles
Group products that should share the same rates, locations, and zones.
General shipping ratesDefault
All products • 1 location • 2 zones
Precious metals expressActive
3 products • 1 location • 1 zone
Wholesale freightDraft
12 products • 1 location • 2 zones
In-person delivery methods
Let customers choose local delivery or in-person pickup at checkout.
Local deliveryOff
Offer delivery within a set radius of your locations.
Local pickupActive at 1 location
Let customers collect orders from your store locations.
Packages & shipping labels
Default package dimensions, label templates, and carrier credentials.
Saved packages
4 packages • Default: Small jewellery box
Shipping labelsOn
4 × 6 thermal label template • Auto-print on fulfillment
Delivery expectationsOff
Display estimated delivery dates at checkout for each shipping method.
Carrier accountsNot connected
Connect Pos Laju, DHL, or J&T to pull live rates and print labels.
Documents
Control the sender details and formats used on packing slips, invoices, and labels.
Sender name on shipping labels
FMT Jewellery Sdn Bhd • 123 Jalan Bukit Bintang, Kuala Lumpur 55100
Packing slip templateAuto-included
Default A5 template with SKU, product name, quantity, and gift notes.
Invoice templateOn
Attached to order confirmation emails for all fulfilled orders.
Custom fulfillment services
Route specific products to a third-party warehouse, dropshipper, or manual provider.
No fulfillment services yet
Add a service to automatically route matching line items to an external warehouse or dropshipper.
Last updated 03 May 2026, 00:32(just now)