Notifications
Control the emails, SMS, and webhooks the system sends to staff and customers.
Sender email
Customer-facing messages are sent from this address.
orders@fmt-jewellery.example.com
VerifiedSPF & DKIM records are active. Messages from this address land in the inbox instead of spam.
Verified 14 Apr 2026, 09:12
Customer notifications
Messages sent automatically to buyers during the order lifecycle.
Order confirmation
Sent immediately when an order is placed.
Shipping & tracking updates
Notify buyers when a tracking number is attached and when the parcel is scanned as out for delivery.
Abandoned checkout reminder
Email sent 1 hour and 24 hours after a checkout is abandoned.
Review request
Sent 14 days after the order is marked as delivered.
Staff notifications
Internal alerts for the team managing orders and inventory.
New order email
Sent to orders@ and the assigned fulfillment team whenever an order is placed.
Low-stock alertUses reorder thresholds
Triggered when any product drops below its reorder threshold.
Daily revenue summary
Emailed at 23:59 MYT to the recipients below.
Recipients
orders@fmt.mycharme@fmt.mywarehouse@fmt.my
Fulfillment notifications
Alerts triggered by the warehouse workflow.
Label printed
Notify the picker when a label is generated for one of their assigned orders.
Out for delivery
Sent when the carrier scans the parcel on their delivery route.
Delivered
Fires when the carrier marks the parcel as delivered.
Delivery failed / returnedRecommended
Alert staff so they can contact the customer and arrange a redelivery.
Webhooks
Send a JSON payload to an external endpoint when something happens in the ERP.
https://automation.fmt.my/ordersOnorder.created, order.updated, order.fulfilled
18 Apr 2026, 14:29 · 200 OK
https://accounting.fmt.my/invoicesOninvoice.issued, payment.received
18 Apr 2026, 12:02 · 200 OK
https://staging.fmt.my/testPausedproduct.updated
Last failed 12 Apr 2026, 08:14 · 503