Policies

Customer-facing rules linked from the storefront footer, checkout, and transactional emails.

Return rules

How the ERP evaluates a return request before a refund is issued.

30-day returns with inspection
Active

Customers can request a return within 30 days of delivery. Staff inspect the piece for damage and purity loss before authorising the refund. Buyers pay return shipping unless the item arrived faulty.

  • · Return window: 30 days
  • · Restocking fee: 0%
  • · Requires inspection
  • · Refund: original payment method

Written policies

The published documents shown to customers — each policy is a standalone page.

Return and refund policyPublishedRequired
The rules customers see when requesting a return, plus how refunds are issued.
Last updated12 Apr 2026, 18:24(2w ago)
Privacy policyRequired · Published
How you collect, use, and store customer personal data. Required in most regions.
Last updated28 Mar 2026, 17:00
Terms of servicePublishedRequired
The contract customers accept at checkout.
Last updated15 Feb 2026, 00:10
Shipping policyAutomated from zones
Delivery timeframes, costs, and undeliverable-address behaviour.
Last updated18 Apr 2026, 22:02(2w ago)
Contact informationPublishedRequired
Customer support phone, email, and physical address for notices.
Last updated01 Apr 2026, 19:30
Legal noticeNot set
Regulatory disclosures for precious-metal sales and hallmarking.
No content yet — add a draft so customers aren’t linked to an empty page.
Policies are linked from the storefront footer
Any policy marked Published or Required renders automatically in the footer. Draft copies won't be visible to customers until you publish.